Cabrillo Economic Development Corporation (CEDC) is a community development corporation serving Ventura and Santa Barbara Counties. The CEDC was founded in 1981. CEDC’s core program areas are development and construction of rental housing for very low- and low-income households; property management; and resident and community services. CEDC provides services to individuals experiencing homelessness by providing high quality services.
Under the supervision of the Director of Resident and Community Services, the Case Manager performs a variety of functions vital to support the operations of each property with special needs populations identified Case management is specifically focused on permanent supportive housing residents and others with special needs on housing retention and stability by providing support to comply with the lease agreement and to establish positive relationships with neighbors and management personnel. To provide support in accessing community resources to support individual resident plans and goals while managing behaviors that may interfere with success in housing, developing plans, connecting with appropriate community resources and supporting client’s individual housing goals.
CEDC’s sites incorporate low barrier, trauma-informed care and harm reduction policies and procedures into their program design and housing operations.
DUTIES AND RESPONSIBILITIES:
The Case Manager is responsible for providing direct assistance and support to residents experiencing a housing crisis and homelessness through clinical engagement and intensive case management services across the Cabrillo Rental Portfolio. These services include, but are not limited to, the following: crisis intervention; developing and promoting housing readiness; dedication to the mission of housing veterans, the disabled, the elderly and other special needs populations who are currently homeless. Working as part of an interdisciplinary team of professionals to engage and provide case management services to intensive high needs homeless/formerly homeless Veterans with active mental illness, and substance abuse disorders and co-occurring medical conditions in the community and their homes. Accurately assessing the psychosocial functioning and needs of Veterans and their family. Conducting psychosocial assessments and providing service coordination to prevent negative outcomes and events among high-risk Veterans, among others.
The Case Manager provides high quality services and is responsible for the overall documentation and maintenance of client records, meeting with clients on a weekly basis to check on progress and re-evaluate case plans as necessary.
The position is also responsible for:
• Development and implementation of a housing plan and participant budget for each program participant. This also includes revaluation of case plans as necessary.
• Extensive coordination within multiple internal and external systems that include developing and maintaining positive relationships with the Housing Authority, the Department of Behavioral Health, the Veteran’s Administration, among other community partners and resource that are intended to facilitate optimal outcomes for households to live in permanent housing.
• Maintaining contact with all housing clients on a scheduled basis, appropriate to their specific status and needs.
• Overall documentation and maintenance of client’s records.
• Create and update files as necessary.
• Proactive and solutions-focused approach to case management.
• Ensuring compliance with data standards and record-keeping as required by specific plans.
• Conduct Initial Meeting and Assessment for each participant accessing services to build rapport and relationship while evaluating participants’ housing needs, history, barriers, and available services and support.
• Develop and engage participants in a concrete and tailored Housing Stability Plan for each client to determine appropriate permanent housing intervention and service needs.
• Connect residents to community resources that will support the goal to remain housed. by providing resources to (e.g., benefits advocacy, food pantries, employment services, mental health)
• Assess and seek consultation through regular Case Conferencing with assigned caseworkers or other mental health professionals to assist when participants are experiencing an immediate need, crisis, or emergency that jeopardize the resident’s safety and the safety of others (e.g., child abuse reporting, assessing for suicidal or homicidal risks or threats, etc.)
• Facilitate access to services needed to support housing readiness and reduce impact of barriers (e.g., childcare, credit repair, legal aid, housekeeping, money management, tenant rights and responsibilities, etc.)
• Coordinate with the Property Management team to ensure clients have the necessary documents to secure housing (e.g., valid identification, income verification, bank statements, etc.)
• Meet with residents on a weekly basis to review their progress and ensure that they understand the housing tenant rights and responsibilities, including observation of rental agreement rules and maintaining good tenancy.
• Document all Participant interactions through Case Notes using clinical documentation and HIPAA standards, and maintain timely, thorough, and accurate records for reporting purposes in HMIS database.
• Adhere to Data and Compliance expectations regarding directives that include maintaining complete Participant files.
• Engage and assist client with applying for permanent subsidy or low-income housing assistance programs including, but not limited to, Section 8 certification, EHAP, and CalWorks Homeless Move-In Assistance Program, etc.
• Assist participants with developing and maintaining a personal budget.
• Prioritize caseload and determine level of contact, coordination, and care needed for each participant Provide advocacy to help address issues and barriers between landlord and Participant that may prevent move-in
• Follow up with each Participant as needed to ensure they are making progress towards their permanent housing goals.
• Participate in individual and group supervision, agency, and community meetings as directed by supervisor.
• Implement service plans mandated by regulatory agencies at assigned properties related to special needs clients.
• Comply with documentation and reporting requirements to HCD and TCAC on mandated services.
QUALIFICATIONS, KNOWLEDGE, AND SKILLS:
• Strong knowledge of social service, public assistance, legal, corrections, health care, substance abuse, alcoholism, mental health care and other systems associated with target population.
• Ability to demonstrate empathy and a non-judgmental attitude when engaging with persons experiencing homelessness.
• Strong ability to advocate effectively on behalf of low income and/or the unhoused.
• Desire to work with families and seniors experiencing homelessness from trauma-informed and strength-based frameworks.
• Must be flexible and demonstrate ability to adapt and thrive in fast-paced and challenging environments.
• Knowledge of case management services and clinical approaches of Trauma-Informed Care, Motivational Interviewing, and Harm Reduction Models are preferred.
• Knowledge of fair housing laws and tenant relations.
• Strong ability to multi-task in a mission-driven organization with high standards of ethics and urgency in a fast-paced work environment.
• Familiarity and experience with implementation of the Coordinated Entry System (CES), HMIS/ICMS required.
• Strong computing skills in Microsoft Office Suite (Outlook, Word, Excel, Power Point)
• Bilingual in English/Spanish a plus.
Walk and climb stairs; Handle, finger, grasp, and feel objects and equipment; Reach with hands and arms; Communicate, receive, and exchange ideas and information by means of the spoken and written word; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to have visual activity for (including, but not limited to) administrative and clerical tasks; Drive personal vehicle in and around Ventura and Santa Barbara Counties and periodically transport clients.
The physical capabilities described here are required to perform the essential functions of this job. Reasonable accommodation that does not result in undue hardship may be made upon request. These physical capabilities can change without notice.
EDUCATION & EXPERIENCE:
Bachelor’s degree from an accredited institution in Social Work or a related field plus two (2) years of experience in social services, OR a master’s degree in social work or a related field with one (1) year of demonstrated case management experience.
Experience working with Veterans, homeless populations, the disabled, special needs and elderly populations, and/or people with active mental illness. Prior experience working in housing and permanent supportive housing programs. Dedication to the mission and values of Cabrillo Economic Development Corporation including a passion for ending homelessness and the creation of housing opportunities for low-income households.